MuckRock Retweeted:

Our GovLens team working with @muckrock is looking for designers as they implement the latest version of bootstrap! buff.ly/32Ehc3h

Original Tweet: twitter.com/MuckRock/status/11

1:28 PM - 23 Oct 2019
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In Grand Rapids area? Join us for an upcoming water hackathon Nov. 5 w/ @bigdataignite & @GVSchoolofCOM. Free food, & Prizes: eventbrite.com/e/foiafest-hack …

Original Tweet: twitter.com/MuckRock/status/11

12:43 PM - 23 Oct 2019
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Read the full results of the user testing here, and see how first-time and veteran filers marked up request acknowledgement letters to indicate what they liked, disliked, and found confusing: muckrock.com/news/archives/201 …

Original Tweet: twitter.com/MuckRock/status/11

12:20 PM - 23 Oct 2019
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But a clear, human touch went a long way. Having a person’s name, even if it wasn’t even their full name, went a long way in a lot of participants’ eyes. ETAs went even further.

Original Tweet: twitter.com/MuckRock/status/11

12:19 PM - 23 Oct 2019
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Recent tweaks to acknowledgement letters, prompted by the FOIA Improvement Act, have led to including a lot more useful information, but sometimes there’s not much clear context. If I’m unhappy, should I appeal, reach out to @FOIA_Ombuds, call the Liaison? All three?

Original Tweet: twitter.com/MuckRock/status/11

12:18 PM - 23 Oct 2019
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More than anything, people just want a good, clear understanding of where they’re at in the process and what comes next. Like a Domino’s Pizza Tracker for .

Original Tweet: twitter.com/MuckRock/status/11

12:17 PM - 23 Oct 2019
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Some of the key takeaways: Acknowledgement letters are often too full of jargon, either assuming the user has a good sense of the process or packing so much information into a section the reader doesn’t know what to do with it.

Original Tweet: twitter.com/MuckRock/status/11

12:16 PM - 23 Oct 2019
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At MuckRock, we do a lot of user testing to see where we need to improve our service. The last few months, we tried something new: User testing … agency acknowledgement letters. The results were fascinating. muckrock.com/news/archives/201 …

Original Tweet: twitter.com/MuckRock/status/11

12:14 PM - 23 Oct 2019
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We asked first-time and veteran FOIA requesters to review acknowledgement letters. Here’s what they told us.

ed.gr/bxy7e 

Original Tweet: twitter.com/MuckRock/status/11

10:07 AM - 23 Oct 2019
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Booz Allen Hamilton and the \trade secrets\" FOIA exemption" ed.gr/bxvst 

Original Tweet: twitter.com/MuckRock/status/11

10:00 AM - 23 Oct 2019
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How FOIA brought hypnosis back to our nation's railways ed.gr/bxvsu 

Original Tweet: twitter.com/MuckRock/status/11

9:00 AM - 23 Oct 2019
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We've made some improvements to our crowdsourcing platform. See what we did here: ed.gr/bxspp 

Original Tweet: twitter.com/MuckRock/status/11

7:00 AM - 23 Oct 2019
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MuckRock Retweeted:

OPPORTUNITY: MuckRock.com  is looking to hire two part-time telecommute reporters — one in Arkansas, one in Alabama — to help find interesting stories hidden in public records. For more info, go to: journalismjobs.com/1650004-ark …

Original Tweet: twitter.com/MuckRock/status/11

2:47 PM - 22 Oct 2019
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MuckRock Retweeted:

Today the @BOENYC informed me that they do not keep a log of the FOIL requests they receive. I wonder how many other city agencies don't keep a FOIL log. @MuckRock

Original Tweet: twitter.com/MuckRock/status/11

2:05 PM - 22 Oct 2019
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The Feynman Files: The professor's invitation past the Iron Curtain
ed.gr/bxvsx 

Original Tweet: twitter.com/MuckRock/status/11

2:00 PM - 22 Oct 2019
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In case after case, courts reshape the rules around . @AINowInstitute's Rashida Richardson on how lawsuits place a check on shady vendors: ed.gr/bxvpz 

Original Tweet: twitter.com/MuckRock/status/11

1:00 PM - 22 Oct 2019
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FBI feared that Neil Armstrong would be accosted by lunar loonies

ed.gr/bxvsw 

Original Tweet: twitter.com/MuckRock/status/11

12:00 PM - 22 Oct 2019
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If you've run into issues switching tabs on a MuckRock page recently, that bug is now ed.gr/bxspq 

Original Tweet: twitter.com/MuckRock/status/11

9:00 AM - 22 Oct 2019
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